
What an over sell and borderline false advertisement! Parents in the greater Houston area, WAIT a few months until you give this place a try. They are having HUGE & TOTALLY FORESEEABLE logistics, operational & directional signage issues really ticking off a lot of clients and visitors who I personally witnessed boiling with anger. The staff is under trained and clueless as to the park policies with many not even knowing wrist bands were required to be on the slides. There was no directional signage for just water park check in and we asked 3 employees who just directed us straight into the park through doors that must have been exit doors but were not marked and opened and went up slide lines only to be told after waiting in line 20 minutes, we need wrist bands. None of the slide lines are labeled confusing all guests and making them wait exorbitantly in lines for slides they didn’t even want to ride. Quite literally a trip to a Fast Signs the day before opening weeks or months ago would solved 80% of their operational issues.Remember this is coming from someone who worked professionally in event and facilities management for 30 years. Also, as a marketer, we ALL want to sell the best parts of our products and services. Calling this 18 or so individual slides for a water park is a joke. There are legitimately 3 different slides (2 of each type only for load capacity, but not variety) that you wouldn’t find at a Woodlands community pool.Also, do NOT be dumb like me and buy three 4-8pm passes for $65 each plus fees & tax ($219.47) plus $15 in parking & $24 for a locker for a total of $258.47 for me and two 8 year olds. An overnight room that includes ALL that would have cost me MUCH less especially with all the coupons out there. The family in front of me paid $89 for a room overnight that included it all. Also, the facility over books the water park making the lines very long as well as unorganized with plenty of people knowingly taking advantage and some unwittingly cutting.I will say to be fair when I asked to speak to a manager, she handled it beautifully and text book. She first listened without interrupting or trying to make excuses, agreed there was a signage/organization/customer communication problem, apologized, and gave us wrist bands on the spot without making us go all the way back to the hotel check in desk and asked if there was anything else she could comp like googles to make things right as best she could within her middle management power. We took nothing, but thanked her for rectifying the situation for us quickly and professionally. This is a parent’s perspective. My 8 year old twin daughters had a blast and I enjoyed each of the 3 slides once and then repeat times for their benefit solely on those repeat trips.





















